Return & Exchange Policy
We strive to provide our customers with an easy and convenient shopping experience, and we hope you enjoy everything our website has to offer.
Reefi guarantees complete customer satisfaction with our products. If you are not entirely satisfied, you have the right to exchange or return your purchase according to the terms below.
Terms & Conditions for Returns and Exchanges
Eligibility Period: Customers have the right to request a return or exchange within a maximum of 7 days from the date of delivery. Sirena Brand products are strictly excluded from this policy to ensure the health and safety of your children.
Product Condition: The product must be in its original, unused condition, with all original packaging intact.
Sealed Packaging: Products cannot be returned or exchanged once the outer packaging or seal has been opened.
Exchange Dispatch: The replacement product will be dispatched only after we receive the exchanged item from the shipping company.
Processing Fee: A return/exchange shipping fee of SAR 30 will be charged.
Free Shipping Adjustments: If the original order qualified for free shipping, and the total order value falls below the free shipping threshold after modification/return, the standard shipping fee will be deducted from the refund.
Online Orders: Orders purchased online cannot be returned or exchanged at Reefi physical retail branches.
In-Store Purchases: Products purchased from retail branches cannot be returned or exchanged through the online store.
Custom Embroidery: Orders featuring custom embroidery cannot be exchanged, returned, or canceled under any circumstances.
Full Order Returns: In the event of a full order return, both the return shipping fee and the original outbound shipping fee will be deducted from the refunded amount.
Online Store Return & Exchange Procedure
1. Return Process:
After contacting customer service and completing your return request via:
📧 Email: help@two.sa
📱 WhatsApp: +966539912222
We will send you a prepaid shipping label. Please hand over the package to the designated shipping company.
Refunds will be processed within a maximum of 14 business days after we receive and inspect the returned product to ensure its integrity.
2. Exchange Process:
After contacting customer service and completing your exchange request via:
📧 Email: help@two.sa
📱 WhatsApp: +966539912222
We will send you a shipping label/waybill. Please hand over the item to the shipping company.
The replacement product will be shipped out after we receive and inspect the original item to ensure it is in perfect condition.
Order Modification & Cancellation Policy
Order Errors: In the event of an error in fulfilling your order, you have the right to request a modification within a maximum of 7 days from the date of delivery.
Order Status: You can modify or cancel your order only while its status is "New". If the status has changed to "Ready" or "In Transit", the order cannot be modified or canceled. In this case, you may return or exchange the product in accordance with our return and exchange terms.
Unclaimed Orders (Failure to Receive)
Reefi guarantees fast shipping of your products. However, if a customer refuses to accept the delivery or fails to respond to the shipping company, the customer will bear the return shipping cost of SAR 30, which will be deducted from the refund.
Return & Exchange Policy for Reefi Retail Branches
Eligibility Period: Customers have the right to return or exchange products within a maximum of 7 days from the date of purchase. Discounted/Sale items are excluded, and are limited to a 1-day return window and a 3-day exchange window only.
Product Condition: Products cannot be returned or exchanged once the outer packaging or seal has been opened.
Applicability: Returns and exchanges can be processed at any of our official retail branches.
Proof of Purchase: The original purchase invoice must be presented to complete any return or exchange transaction in-store.
